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FAQ

Questions:

Security
  1. Do you have logs?
  2. What is Double VPN?
Technical questions and newbie questions
  1. I need VPN, what should I do?
  2. How to set up PPtP connection?
  3. How to set up OpenVPN connection?
  4. I am newbie, please tell me should I use PPtP or OpenVPN?
  5. Can I make VPN connections from many PC at the same time using the same account?
  6. If I choose a Dedicated IP package, can I change this IP when I want?
Money related questions
  1. What are the ways to add money to my account?
  2. I added money but my account is not active, why?
  3. What fee is charged when I change the package?
Other
  1. I still have questions, where can I get answers?

Answers:

Security
  1. Q: Do you have logs?
    A: No, we have no logs. Your traffic and any other actions are not logged.
  2. Q: What is Double VPN?
    A: Double VPN is a service for paranoics who wants ultimate anonymity. When you use Double VPN, you connect to one server, but you are visible in Internet with IP of another server, and the second server does not know you real IP. So there is no way to find a relation with actions you do in the Internet and your real IP address.
Technical questions and newbie questions
  1. Q: I need VPN, what should I do?
    A: Please register at the site. Enter the member page using your login and password. Please choose a package you need. Please choose a server. If you ordered Double VPN package, please choose a server pair. Add money to account depending on the price of the package you choose. You account will be activated at the moment we received your money. After the account activation please set up VPN connection.
  2. Q: How to set up PPtP connection?
    A: Please use our illustrated PPtP setup HOWTO: HOWTO
  3. Q: How to set up OpenVPN connection?
    A: Please use our illustrated OpenVPN setup HOWTO: HOWTO
  4. Q: I am newbie, please tell me should I use PPtP or OpenVPN?
    A: PPtP VPN is easier to set up, so we recommend PPtP for newbies.
  5. Q: Can I make VPN connections from many PC at the same time using the same account?
    A: No, you can`t.
  6. Q: If I choose a Dedicated IP package, can I change this IP when I want?
    A: No, you can`t.
Money related questions
  1. Q: What are the ways to add money to my account?
    A: Perfect Money, WebMoney, OKPAY, Bitcoin
  2. Q: I added money but my account is not active, why?
    A: Please make sure you choosed a VPN package and a server. Please make sure the package price is less or equal to the money amount at your account.
  3. Q: What fee is charged when I change the package?
    A: If you changed your package less than 1 hour after you purchased it, all money returns to your account. If you used the package more than 1 hour, a refund fee of $2 will be charged. If your package costs less than $2, refund fee is not charged but the money is not refunded.
Other
  1. Q: I still have questions, where can I get answers?
    A: Please contact our Support by ICQ (498-647-382), Skype (SpiceVPN.com), EMail (support@spicevpn.com) or Live Chat